Frequently Asked Questions
Q1: Do I have to purchase a higher package to have access to all tests?
A: No, regardless of the package you purchase, all tests are available to you.
Q2: Is there any credit deduction on report regeneration?
A: No credit deduction.
Q3: Other than the initial cost of a package, are there any additional costs or charges?
A: Additional costs are only for creating “Job Fit” benchmarks. Support, updates and general help is free.
Q4: How can I renew my testing account?
A: All we need is an email from the account administrator requesting a renewal package of your choice. Credits will be added instantly.
Q5: If during candidates’ testing, internet connection was interrupted, can the candidate resume the test or do I have to generate another ticket?
A: Candidates’ can resume their tests with the remaining test time and the remaining questions.
Q6: How can just 60 words produce an accurate profile?
A: The 60 words are related to different character and talent traits. The system does over 12,500 calculations to produce the final report. Each word is compared to another and any inconsistencies are noted and the answers changed to reflect the true personality. The report does not mimic what the applicant says but produces an overall true picture of this candidate's personality and 16 character and talent traits. The report also has the negatives along with the positives because it's the negatives that will be the problems. The testing and research for the Personality Profile took 3 years to complete and to ensure it works and is very accurate.
Q7: What are the most important parts of the Personality Profile report?
A: All parts of the report are important because it will give you a complete picture of the person sitting in front of you. However, the confidence level is first. This tells us if the candidate’s are having any personal or business related problems and how these problems are affecting them.
The consistency level is the next score to look at. This score shows how consistent the candidate was in answering the test. A low score indicates the candidate tried to sway the system, does not know him/herself very well.
Q8: I received a one page personality report with a “Report Not Possible” statement. What went wrong?
A: There are two cases to receiving a “Report Not Possible” statement on the personality profile report:
1- The candidate’s answers reflect a known pattern (sequence)
2- The candidate completed the test in less than the minimum time required for the test to be answered properly.
Q9: I receive a personality report with an “Invalid Report” statement on all pages. What does that mean?
A: An invalid report means either a very low consistency level or very low confidence level or both.
The consistency level shows how consistent the candidate was in answering the profile.
The lower the score, the more inconsistent the candidate was. It indicates that the candidate tried to sway the report or he does not know himself very well.
As for having a low score in confidence, this informs you that there is a definite problem in their personal or business life.. The lower the score, the deeper the problem is.
Q10: I have entered a wrong password many times, how do I reset my password?
A: Please contact our support department to reset the password.
Q11: Why “Job Fit” benchmark is important?
A: The reason your best people (top performers) are working so well, is because they have the right personality and character traits to do the job and work for you under your management style and working conditions. The best customer service employee working for the telephone company may not be the best candidate for your customer support because of the difference in management styles, working conditions and company philosophy. If these styles don't match, the employee will not work out no matter how much you train or try to motivate them. Some testing programs use "National" statistics. In our opinion, this helps no one and gives a false sense of security. Our system uses the "who works best for you". We believe this makes a lot more sense. Each department and location will have a different Job fit benchmark.
Q12: The sales test stated I was a level 4 out of 5 and I have been selling my whole life. I think I should have made a level 5. What went wrong?
A: Nothing went wrong. A level 5 salesperson is one who has had many years of different types of sales and sales training and has either managed or owned their own company. They not only know how to sell but why, when and when not to. Most very good salespeople are a level 4, need little training if any and can sell snowballs in Alaska. The key is in the level of sales as well as the different categories of skill knowledge (doing it, experience in selling) and knowledge scores (actually knowing how to sell).
Q13: Do I need level 4 or 5 salespeople?
A: If you test your best salespeople and they are a level 4 or 5, then yes. Most retail companies have level 3 as their best because it's inside sales with limited pay. To attract a level 4 or 5, you would have to have a very good pay plan with benefits and the freedom to allow the salespeople to do their jobs. Most outside sales companies have a level 4 as their best. If you test your best and have a good pay scale, benefit package and freedom to make deals and they come up a level 3, you may wish to do some training in the 11 areas of sales that the report goes over.
